Shipping and Delivery
** Due to the rotating strikes (which have now ended as of November 28th) with Canada Post, please expect delivery disruptions beyond our control. Canada Post has suspended its delivery standard guarantees for all products. If you require your package by a specific date, please contact us directly to arrange an alternate form of shipping (UPS, FedEX, Canpar, DHL, etc). **
Currently shipping within North America and Australia only! All prices are in Canadian dollars.
We hope to offer world-wide shipping in the near future.
Parcel Service Options:
We utilize Canada Post because it's fast, inexpensive, and reliable. We offer varying levels of parcel service from which you may choose - all of which are offered at discounted rates:
Expedited Parcel (1 to 7 business days)
Xpresspost (1 to 3 business days)
Priority (1 to 3 business days)
Xpresspost USA (2-3 business days)
Expedited Parcel USA (4-7 business days)
Tracked Packet USA (4-7 business days)
Small Packet (air) - (5-8 business days)
Please contact us at 1-(780)-498-0273 for details, as shipping times to Mexico can vary.
Small Packet International Surface (4-12 weeks)
Small Packet International Air (6-12 business days)
International Parcel Surface (4-12 weeks)
Xpresspost International (4-7 business days)
Small Packet International Surface (28-84 business days)
Small Packet International Air (6-10 business days)
Tracked Packet International (6-10 days)
Customs Fees and Duty
Certain purchases are subject to additional charges in relation to crossborder shipping.
Dragonfly Cake Supply is not responsible for paying customs fees, brokerage or duty. These fees are the sole responsibility of the customer making the purchase.
Orders placed before 3pm Mountain Standard Time will be dispatched on the same working day (Monday - Friday). Please note that this does not include holidays. Orders placed after 3pm may still be dispatched on the same day (Monday - Friday), but depending on our workflow, may be scheduled for the next business day.
If your order is placed late Friday, on the weekend, or on a holiday, it will ship the next business day.
Free Shipping (on orders over $150 before taxes) - MUST ENTER CODE FREESHIP150 AT CHECKOUT!
Dragonfly Cake Supply reserves the right to choose the shipping carrier and type of service. The checkout system will allow a customer to choose Xpresspost for free shipping, HOWEVER, we will only ship for free using Regular or Expedited service. Free shipping cannot be combined with any other discount code. Order must total $150 CAD or more before taxes. If the calculated (actual) shipping amount is $50 CAD or greater (in the case of remote locations or long distance delivery), we reserve the right to contact the customer with additional shipping charges. Of course, you may cancel your order at any time if you do not agree to pay an additional shipping charge. Shipping only available in North America and Australia.
Shipping of Fondant and Cake Dummies:
For large orders of Fondant and/or Cake Dummies, where the customer has paid the estimated shipping ahead of time, we reserve the right to contact the customer with additional shipping charges, as shipping is estimated and large orders can be significantly more expensive to ship. We will contact you prior to shipping to confirm if you would still like to proceed. Please feel free to contact us if you're unsure about shipping charges on a large order.
Free Local Pick-Ups (by appointment only):
If you live within driving distance, we offer an option at check-out for free local pick-up. At check-out, simply choose "Local Pick-Up Only", then call (780-498-0273) or email us (email@example.com) to set a time for pick-up.