Return Policy

We are a small company and strive to provide excellent customer service and high-quality products. If you are not completely satisfied with your experience or your products, please contact us immediately so we may try to make it right!  Keep in mind our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 15% re-stocking fee will apply.

Perishable goods are exempt from being returned.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchanges (if applicable)
We only exchange items if they are defective or damaged.  If you need to exchange it for the same item, please see shipping details below.

Partial refunds are granted (if applicable) on any item not in its original condition and is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@dragonflycakesupply.com.

SHIPPING

To return your product, send us an email at admin@dragonflycakesupply.com to receive approval. Once approval has been obtained, send your item to: 18-101 River's Bend Gate, Dead Man's Flats, Alberta CA T1W 0K5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.